Responsible AI at Contoso
Company Background
Contoso is a leading technology company that develops AI-powered solutions for various industries. The company is committed to implementing responsible AI practices to ensure that its AI systems are ethical, trustworthy, and beneficial to all stakeholders.
Scenario
Alex, a lead engineer at Contoso, has been tasked with overseeing the implementation of responsible AI practices across the company’s AI projects. Alex needs to identify and address different challenges under the six considerations of responsible AI: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability.
Question 1:
Contoso’s AI hiring system is found to have a bias against certain demographic groups, leading to unfair hiring practices.
Question 2:
Contoso’s AI-powered virtual assistant is not accessible to users with disabilities, limiting its usability.
Question 3:
An AI-powered medical diagnosis tool occasionally provides incorrect diagnoses, posing a risk to patient safety.
Question 4:
Users of Contoso’s AI recommendation system do not understand how the recommendations are generated, leading to a lack of trust.
Question 5:
Contoso’s customer service chatbot collects and stores sensitive user data, in a common database.
Question 6:
There is no clear accountability framework in place for addressing issues arising from Contoso’s AI systems.